Dye transfer from clothing and newspaper print Acids, bleaches, caustic and corrosive solutions and substances Cosmetic Damage — caused by: For the avoidance of doubt this is a contract for the provision of specific services supplied at our absolute sole discretion. It is not a contract of insurance, a guarantee or an insurance policy.
A repair service in the event of a valid claim of the goods not related to normal wear and tear of usage. A repair service without charge up to a cost equal to the original purchase price paid for the product.
All repairs are provided by Dreams and Warranty Logistics Management approved repair agents. If we decide your product cannot be repaired or is uneconomical to repair, we will replace it with the same product. Should that specific product no longer be available we will provide an alternative product of equivalent specification or at our absolute sole discretion we may opt to make a money allowance.
What is Not Covered? At our absolute sole discretion we will not pay the costs arising from: Damage caused by insects, non domestic animals or wild birds; 5.
The use or application of cleaning substances or materials other than those provided; 6. Fading, effect of sunlight or non-colour fast materials; 7. Use of the product in a manner other than that intended by the manufacturer; 8.
In the case of Television Beds with built-in televisions or fittings to accommodate televisions, only the bed and fittings, including the lift mechanism are covered by this Service Contract and not the television or any ancillary electrical products whether attached to the television or otherwise included within the bed frame.
When a structural fault or cosmetic damage occurs please contact the Administrator on the number below as soon as possible for instructions before attempting to clean or repair the affected product.
Dye transfer from clothing and newspaper print Acids, bleaches, caustic and corrosive solutions and substances Cosmetic Damage — caused by: Fading, effect of sunlight or non-colour fast materials; 7.
You should only clean the affected product following the direction from the Administrator, and by using the approved cleaning kit or method recommended. Customer Service Helpline on Monday — Friday 9am to 5pm.
The Administrator will assess the validity of your claim against the criteria of the Service Contract and attempt to resolve your claim by offering cleaning advice and where applicable, despatch an approved cleaning kit.
If this does not resolve the problem then an authorised technician will visit your home. Complaints Procedure In the unlikely event of dissatisfaction occurring under this service contract, please write to: No refund of fees will be considered if a claim has been made under Your Contract. Full terms and conditions are available at www.
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