Kmart Online, What a con!
But I thought I'd give it another go as I needed certain items. The day after, I received an email saying the items have been dispatched.
A few days after that I received a phone call from Couriers Please saying that I need to pick the parcel up from Truganina within a week or it will be sent back to sender, and that the parcel's been refused. I asked the person to contact Kmart if there's any problem with the parcel but was told they can't do that and that I should contact Kmart.
First of all, I didn't pay a delivery fee to have a parcel delivered to Mill Park so I can pick it up in Truganina. So any problem with the parcel should be sorted out between them.
When I sent an email to Kmart support, I was told to contact Couriers Please to arrange for redelivery.
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I replied that my calling them won't help as NO delivery was even attempted. No one came to my house to deliver the parcel. I said Kmart should contact Couriers Please, and that if they can't deliver the items to cancel my order.
So they cancelled my order.
And today, I was told I've been refunded the money. When I checked Paypal, I've only been refunded for the items but not the delivery fee. I am being charged delivery fee for a parcel that wasn't even delivered in the first place.
When I contacted Kmart support I was told I'm not being refunded the delivery fee because the parcel was refused. They refused to deliver my parcel and charging me the delivery fee? One star is generous I reckon. You have a terrible service Kmart. I tried to save time by shopping online but all I did was waste my time chasing after what I ordered and now my money. You shouldn't offer online shopping if you can't do it properly.
And you should get actual customer support.
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